| What is an e-ticket? |
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| The e-ticket or electronic ticket is one that does not need to be issued on paper. The information regarding your trip is stored electronically and you don't need the paper itself
to travel. An e-ticket is very practical for the passenger as well as the airline, and is ideal when purchasing over the phone or by Internet. To travel, you only need to present the code given
to you at time of purchase along with your ID or passport.
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| How will my ticket be issued to me? Is there an issuing fee? |
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| Tickets, given that they are electronic, are given at the time of check in at the airport. There is no additional cost.
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| What if I already have my ticket and I want to make a change? |
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| The possibility of changing a ticket that has already been issued, depends on the rate you received and paid for. For this reason, be aware of the cancellation policies and conditions
that are given to you at the time of reservation confirmation.
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| I paid for and received a ticket that I will definitely not be able to use. How can I get my money back? |
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| You will be able to receive a refund if the restrictions of the rate you paid allow it.
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| What should I do in the airport? |
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| Go straight to the Airline counter located on the second floor of the International Terminal. Present your ID (passport) and they will give you the corresponding boarding pass.
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| What do I need to present at the airport? |
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| To serve you better, it is a good idea to present a printed copy of the reservation confirmation page with the code on it along with a valid ID (passport).
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| How do I travel without a ticket? |
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| You must present your passport or ID card. The agent will check you in and give you a boarding pass.
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| Once I select my e-ticket, when is my credit card charged? |
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| Your card is immediately charged as well as your paper ticket, the only change is that a paper ticket is not printed.
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